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Shipping Information

MALAYSIA SHIPPING RATES
WeightPeninsula MalaysiaSabah-POSLAJUSarawak-POSLAJU
up to 1KG  Flat Rate RM9 RM20 RM17
Above 1KG  Flat Rate RM9 RM20 + RM4/0.5KG  RM17 + RM3/0.5KG 

Free Delivery! - All orders above RM200 to West Malaysia.

BRUNEI SHIPPING RATES
Rates start from MYR39. Please refer to our online shipping calculator in cart/checkout.

 

How Quick Does Delivery Take?

Peninsula Malaysia
Please allow 2-5 working days for your order to be processed and shipped.
East Malaysia
PosLaju - Please allow about 5 working days for your order to be processed and shipped.
Brunei
Please allow 5-10 working days for your order to be processed and shipped.

For special requests, i.e. specific delivery day and/or timing do let us know by contacting us / replying to your order confirmation email. We will do our best to accommodate your request.

Where Do you deliver to?

We currently deliver throughout Malaysia & Brunei, excluding some no-go zones such as military bases etc. If you would like to try our fantastic products, but live outside of those countries above then please drop us an email ([email protected]) and we would be very happy to put together a quick quote for you.

Who Do You Use For Delivery?

ISIS (istoreisend.com) is our contracted logistics partner in Malaysia.  Alternative couriers may be used in order to fulfill your orders. 

We use DHL/FEDEX/ARAMEX for deliveries to Brunei.

Do I Need To Sign For Delivery?

All our deliveries will require a signature. This is to protect both you and us and to ensure that all deliveries can be tracked.
On request, our couriers may be able to leave parcels inside your gate/ at your doorstep etc. However, your order will considered delivered with no liability taken for any missing parcels.

I Was Not In When You Tried To Deliver

The delivery driver should have left their contact details at your door - Simply give them a ring and they will be more than happy to rearrange a delivery. Please note that additional charges up to 50% of the original shipping rate may apply if you are not present on the 2nd delivery attempt.

Can I Amend My Delivery Details?

Please email us at [[email protected]]. We will endeavour to amend your details if the order has not left the warehouse – If the order is already in transit, additional charges may apply.